FAQ

Frequently Asked Questions


General Questions


How do I submit an offer on a domain name that is listed on Brands.so?


We provide a large selection of premium domain names for purchase and rent on our website. Once you have decided which method is good for you, simply fill the offer form and submit an offer that is above the minimum reserve price.


I sent an offer on a domain name, how long will it take to receive a response?


We try our best to respond to offers within one business day but it can be delayed due to some unavoidable circumstances.


What would happen after I submit an offer on a domain name?


Your offer may be accepted, countered or declined within 24 hours. Negotiations can take as little as one day or up to a few weeks.


What are my payment options? And are there any additional fees*?


We accept the following payment methods:

  • PayPal up to USD $1,000
  • Bank Wire Transfer (fees vary by financial institution)
  • Escrow.com (Recommended - calculate escrow fees here)


*Fees are subjected to change. Last updated on: March 15th, 2017.


How secure and reliable is Escrow.com?


Escrow.com is a trusted third party that collects, holds and disburses funds according to buyer and seller instructions. Escrow.com is a licensed and government regulated escrow service.


Who pays the Escrow.com fees?


The buyer is responsible for any transfer costs that may be required move the domain name to their registrar of choice in addition to all transaction fees at Escrow.com.


Do you share stats for domain names?


No. Brands.so is not obliged to share performance information about domain names. However, in extraordinary circumstances, certain statistics may be shared with the buyer.


Buying a Domain at Brands.so


How do I purchase a domain name?


Purchasing a domain name on Brands.so is safe and easy. Once an agreement is reached on the price, Brands.so will facilitate payment and transfer of ownership. We typically use Escrow.com for third party escrow services. The buyer is responsible for any transfer costs that may be required move the domain name to their registrar of choice in addition to all transaction fees at Escrow.com. To calculate Escrow fees click here.


Any logo on this site is only for display purpose, you will not get any logo from your purchase at this site. We believe that you should create your own logo for your business because you are the one that know most about your business.


How much time it takes to complete the transfer of the domain name?


Under normal circumstances, the transfer completes within 2-5 business days. It will depend on the form of payment you choice to pay with and the day of the week transaction started. We do our best to complete the transfer as soon as possible.


What email address do you use for Escrow.com?


Ideally, we shall use the email address you used to send offer on the domain name. If you want to use another email address, please mention it in the offer description.


Can I pay in installments?


Installment payments, over 6, 12 or 24 months periods, may be available at the sole discretion of the Brands.so. You can inquire about it on the offer page.


What are the ongoing costs associated with owning a domain name?


As the owner, you are responsible for paying annual renewal fees charged by your registrar (usually between $10-$50 USD). Failure to pay annual fees on time could result in the loss of your domain name. Pleas note that Brands.so is not responsible for any kind of loss after the domain is transfer to your registrar.


Renting a Domain at Brands.so


Why should I rent a domain name?


Whether you're building a business, starting a project or want to take your company to the next level, there are many benefits to renting a really great domain name.


  • Start your business or project with a great domain name and brand.
  • Get exclusive rights to the domain name during the rental term (Option to renew).
  • Have full control over the content on the site.*
  • Pay fixed affordable monthly payments.


*For terms and conditions please refer to your lease agreement. 


How long can I rent a domain name for?


Brands.so standard rental agreements are for 6, 12 or 24 months with an option to renew at 10% year over year.


How do I renew my rental agreement?


All rental agreements are set to auto-renew, for another one year term, 30 days before the term ends. Notifications of auto-renewal are sent to the renter 45 days and 35 days prior to term expiry date. The renter may cancel auto-renewal at anytime by sending an email at sales@Brands.so, this action will cause the current agreement to end at the term date.


Does my rent increase over time?


Yes. Rents increase annually by 10% on their renewal date.


Is a deposit required? How much is it?


A refundable deposit, equal to two months' rent, must be paid as soon as you accept the agreement. The deposit is refunded, provided all the terms and conditions have been met, within 15 days of your term ending. The first month's rent is due at the end of month first month.


Can I negotiate a buyout option?


Brands.so may offer to Renter, at its sole discretion, an option to purchase the Domain Name for a set Purchase Price (Buyout Option).


Can someone else purchase the domain while I am renting it?


No, Brands.so enters into an exclusive rental agreement with you. Subject to terms of the Rental Agreement, and you're in good standing, you have full exclusivity to the domain name.


Who controls the domain name? Can I transfer it to my chosen registrar?


You have control of the content on the domain name via the Domain Name Server (DNS). Brands.so will change the name servers upon your request and you may have as many sub domains (example: abc.Brands.so) as you wish. Brands.so will maintain administrative control of the domain name and be responsible for its annual renewal costs.


Can I publish anything on the domain name I am renting?


Some types of content have been deemed inappropriate for use across our network and there are restrictions. Examples of such content are listed in the rental agreement. If you have questions regarding whether or not your intended content is considered inappropriate, please get confirmation from us before posting such content.